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DPDP Insights › Central government: ministries and departments › Chief compliance officer

DPDP for the Chief compliance officer in Central government

Reviewed by InfraVeritas360 ResearchFirst published Last reviewed

Sources: DPDP Act, 2023 and DPDP Rules, 2025 (MeitY) · MeitY · MeitY · MeitY · SFLC.in summary

Where a department has a compliance or monitoring role, DPDP adds duties that need owners, dates and evidence, just as the Aadhaar Act, CERT-In directions and GIGW already do.

Written for: Chief compliance officer, Central government: ministries and departments. Open this seat in the interactive tool

What is different here

In government the duties come from several laws at once, and some of them change the usual DPDP picture: Section 7(b) instead of consent, Rule 5 standards, Section 17(4) on erasure and the amended RTI Section 8(1)(j). One register that shows which duty comes from which law avoids gaps and double work.

The first four things to sort out

  1. Keep one register of duties, each with its law, an owner and evidence.
  2. Put the CERT-In six-hour and Data Protection Board clocks on one page.
  3. Check that every portal shows a contact and an updated privacy policy.
  4. Ask for operating records, not just office orders.

A worked example

Chief compliance officer

Checking portal privacy policies against DPDP

  1. Week 1The compliance officer lists every portal the department runs and reads each privacy policy.
  2. Week 2Most policies were written before DPDP. Several name no contact person, and one still mentions a vendor that has left.
  3. Week 4A common text is drafted with the scheme's basis, who data is shared with, and the nodal officer's contact.
  4. AfterEach portal's policy carries a version date, and the duty register links to it.

Evidence kept

  • Portal list
  • Old and new policy text
  • Version log

A privacy policy helps only if it names someone people can reach.

What others in the sector usually do. Some departments keep DPDP, Aadhaar and CERT-In items in one compliance calendar that is reviewed every quarter.

Where it usually goes wrong, by organisation type

Organisation typeHotspots
Ministry of Ports, Shipping and Waterways and its officesPort entry passes with ID copies held by many parties; Seafarer records shared with training institutes and agencies; Terminal operator systems outside the ministry's direct control
Ministry of Road Transport and Highways and its officesBulk or API access by private entities; Accident and challan data; Toll and FASTag transaction data with vendors
Ministry of Chemicals and Fertilizers and its departmentsAadhaar authentication at retailer PoS devices; Farmer purchase data visible to companies and dealers; Kendra operators holding prescriptions and customer details
Other line ministries and departmentsBeneficiary lists published or shared in spreadsheets; System integrators with admin access; Grievance records with personal details
Citizen portals and DBT schemesAadhaar numbers stored outside a data vault; Bulk beneficiary data sent to states by email; Dashboards showing names and amounts publicly
Regulators and statutory bodiesOrders and filings published with personal details; Complaint data shared with regulated entities; Investigation files on shared drives

10 questions the Chief compliance officer asks, answered in full

Do we need citizens' consent to run a scheme?

Short answer: Usually not; Section 7(b) or 7(c) with Rule 5 standards

Usually not. Section 7(b) allows the State to process personal data to give a subsidy, benefit, service, certificate, licence or permit, and Section 7(c) covers functions under law. Rule 5 then asks that this processing meet the Second Schedule standards. Consent is still needed for uses outside these, such as publicity stories or surveys not tied to the scheme.

What the law says

Section 7(b) and 7(c) set the bases. Rule 5 and the Second Schedule set the standards. Section 7 · Section 4

Steps
  1. Write the basis for each scheme: 7(b), 7(c) or consent.
  2. Check each scheme against the Second Schedule standards.
  3. Remove fields not needed for the benefit.
  4. Publish a contact for questions and rights.
  5. Take consent for extra uses.
Evidence to keep
  • Basis register
  • Standards check
  • Published contact
Common mistakes
  • Taking 'consent' that citizens cannot refuse
  • Collecting extra fields 'for analysis'
  • No contact for questions

Must a ministry delete data when a citizen asks?

Short answer: No, but correction and security still apply

No. Section 17(4) says the erasure duty in Section 8(7) and the erasure right in Section 12(3) do not apply to processing by the State. Retention follows public records rules and schedules. Correction rights and all other duties, including security and breach reporting, still apply.

What the law says

Section 17(4) lifts DPDP erasure for the State. Public records rules govern destruction. Section 8(7) · Rule 8 · Sections 11–14 · Rule 14 · Section 8(3)

Steps
  1. Apply record retention schedules.
  2. Correct errors when asked.
  3. Tell the citizen why data is kept.
  4. Destroy records as the schedule allows.
  5. Keep access limited while records are kept.
Evidence to keep
  • Retention schedule
  • Correction log
  • Destruction register
Common mistakes
  • Thinking no duties apply
  • Ignoring correction requests
  • Keeping open access to old records

Who owns accountability for personal data in practice?

Short answer: Named owners, accepted by them, for each duty

The organisation is accountable under the Act, and management decides who answers for each duty inside it. In practice that means a named owner for each duty and each major system, written down and accepted by that person. An owner whose name was typed in by someone else, without their agreement, is not really an owner.

From your seat: Chief compliance officer. Name an owner for every duty in one register approved by management.
What the law says

Section 8(1) puts responsibility on the Data Fiduciary. Section 8(9) asks for a published contact person. Section 8(1)–(2) · Section 8(9)–(10) · Rules 9, 14 · Section 10 · Rule 13

Steps
  1. List duties and major systems.
  2. Propose an owner for each.
  3. Ask each owner to accept in writing.
  4. Publish the overall contact person.
  5. Review owners when people move.
Evidence to keep
  • Owner register with acceptances
  • Published contact
  • Review dates
Common mistakes
  • Owners assigned without telling them
  • One person owning everything
  • Owners who left the organisation

Can a policy show that a control actually works?

Short answer: No; operation needs records

No. A policy shows what an organisation intends. It does not show that the control runs. To show operation you need records: a deletion log, an access review sign-off, a drill report, a sample of requests answered on time. Auditors and regulators look for these.

From your seat: Chief compliance officer. A policy is a starting point. Ask for the record that shows it working.
What the law says

Section 8(4) asks for appropriate technical and organisational measures to ensure compliance. Being able to show those measures work is part of meeting that duty. Section 8(5) · Rule 6 · Section 8(1)–(2)

Steps
  1. For each policy, write the record that would show it working.
  2. Check whether that record exists for the last quarter.
  3. Where it does not, start producing it.
  4. Sample a few records every quarter.
  5. Keep the samples with the policy.
Evidence to keep
  • Policy-to-record map
  • Quarterly samples
  • Gaps and actions
Common mistakes
  • Approving policies with no record behind them
  • Showing a policy when asked for evidence
  • Records that exist only before an audit

What should our privacy notice say, and where must people see it?

Short answer: Yes, at every point where you collect data

A notice must tell people, in plain words, what data you collect, why, how they can withdraw consent, how they can use their rights and how they can complain to the Data Protection Board. It has to stand on its own, separate from long terms and conditions, and be shown at the point where data is collected.

From your seat: Chief compliance officer. Keep a version history of every notice.
Example in Central government

A scheme portal should show what data is collected, why, and a contact for questions and corrections, even where consent is not the basis.

What the law says

Section 5 and Rule 3 ask for a notice that can be understood on its own, with an itemised list of the data and the purpose for each item. Data you already hold from before the Act also needs a notice, as soon as reasonably practicable. Section 5 · Rule 3 · Section 6 · Sections 11–14 · Rule 14

Steps
  1. List every point where personal data comes in: forms, apps, counters, calls, emails, partner feeds.
  2. Write one short notice per collection point, with the data items and purpose side by side.
  3. Add how to withdraw consent, how to make a request and the DPO or contact person's details.
  4. Offer the notice in English and in the languages your citizens and beneficiaries actually use.
  5. Keep each version with the date it went live.
Evidence to keep
  • Screenshots or copies of the notice at each collection point, with dates
  • Notice version history
  • Translations, where used
Common mistakes
  • Hiding the notice inside terms and conditions
  • One notice for everything, with no link between data items and purposes
  • Forgetting old data collected before the Act

How do we handle a privacy complaint within 90 days?

Short answer: Reply within your published period, never beyond 90 days

Publish one clear way to complain, log every complaint, give it an owner and reply within the period you publish, never more than 90 days. People can go to the Data Protection Board only after using your process, so a good process keeps most matters with you.

From your seat: Chief compliance officer. Count the days on privacy complaints yourself.
Example in Central government

Data complaints often arrive through CPGRAMS or the scheme helpline. Tag them.

What the law says

Section 8(10) requires a working grievance process. Rule 14(3) caps the reply time at 90 days. Section 13 says people must use your process before approaching the Board. Section 8(9)–(10) · Rules 9, 14 · Sections 11–14 · Rule 14 · Sections 18–26

Steps
  1. Publish one contact for privacy complaints on your website, app and notices.
  2. Log each complaint with the date, channel and a named owner.
  3. Acknowledge within a few days, and set an internal target well under 90 days.
  4. Find and fix the cause, not just the single case.
  5. Reply in writing and close the entry with the date.
Evidence to keep
  • Complaint register with dates
  • Replies sent
  • Monthly summary to management
Common mistakes
  • Mixing privacy complaints into general complaints with no tag
  • No owner, so nobody counts the days
  • Closing a complaint without fixing the cause

Something has gone wrong. What happens in the first 72 hours?

Short answer: Six hours for CERT-In; without delay for people and the Board; 72 hours for the detailed report

Contain it, then tell people. A reportable cyber incident goes to CERT-In within six hours of being noticed. Under DPDP, each affected person and the Data Protection Board must be told without delay, and the Board needs a detailed report within 72 hours. Sector regulators may have their own clock too.

From your seat: Chief compliance officer. Keep one page with every reporting clock that applies.
Example in Central government

A leaked beneficiary list is a breach; CERT-In and the Data Protection Board both need to hear.

What the law says

Section 8(6) and Rule 7 set the DPDP steps. The CERT-In Directions of 28 April 2022 set the six-hour report. A breach includes accidental disclosure and loss of access, not only hacking. Section 8(6) · Rule 7 · Section 8(5) · Rule 6

Steps
  1. Name one incident lead and a back-up, with phone numbers that work at night.
  2. Write the first-hour steps: isolate, preserve logs, tell the DPO and the incident lead.
  3. Keep ready-made drafts for CERT-In, the regulator, the Board and affected people.
  4. Decide in advance who signs off each message.
  5. Rehearse once a year with the people who would actually be called.
Evidence to keep
  • Incident plan with clocks
  • Rehearsal record
  • Incident log with times of each step
Common mistakes
  • Waiting to finish the investigation before telling anyone
  • Treating a wrong email or a lost laptop as 'not a breach'
  • Only IT knowing the plan

Do we need a Data Protection Impact Assessment?

Short answer: Required only for SDFs; good practice for high-risk changes

By law, only Significant Data Fiduciaries must do a yearly impact assessment. For everyone else it is good practice for high-risk changes: new tracking, profiling, large data sharing, children's data or moving data abroad. A short assessment before the change is cheaper than fixing it later.

From your seat: Chief compliance officer. Use impact assessments for high-risk changes even if you are not an SDF.
What the law says

Section 10 and Rule 13 require a yearly impact assessment for Significant Data Fiduciaries. Section 10 · Rule 13 · Section 9 · Rules 10, 12 · Section 16 · Rule 15

Steps
  1. Define what counts as a high-risk change for you.
  2. Use a two-page template.
  3. Record the data, purpose, risks and safeguards.
  4. Get the DPO's view before approval.
  5. Keep it with the project record.
Evidence to keep
  • Assessment template
  • Completed assessments
  • DPO views
Common mistakes
  • Treating it as paperwork after launch
  • A 40-page template nobody completes
  • No trigger list

How do we put DPDP into the risk register?

Short answer: One line per duty, with owner and evidence

Turn each duty into a risk line with an owner, a control, evidence and a review date. Map controls you already run for your regulator, auditors or certifications, so the same evidence serves several purposes. Track vendor risk separately.

From your seat: Chief compliance officer. Link each DPDP duty to your compliance calendar.
Example in Central government

Add data protection to internal audit and risk reviews.

What the law says

The Act sets duties in Sections 5 to 12. A risk register shows management where each duty stands. Section 8(1)–(2) · Section 8(5) · Rule 6 · Section 8(6) · Rule 7 · Section 10 · Rule 13

Steps
  1. List the duties that apply to you.
  2. For each, write the risk in plain words, the control and the owner.
  3. Link existing controls and audits as evidence.
  4. Rate likelihood and impact in your usual way.
  5. Review every quarter with management.
Evidence to keep
  • Risk register extract
  • Linked evidence
  • Quarterly review minutes
Common mistakes
  • One line saying 'DPDP compliance'
  • No owners
  • Evidence that is only a policy document

The sections you will use most

Other rules that sit alongside DPDP

RuleWhat it saysWhat it means alongside DPDPSource
DPDP Act, Section 7(b) and 7(c) with Rule 5 and the Second ScheduleThe State may process personal data without consent to provide a subsidy, benefit, service, certificate, licence or permit, and to perform functions under law. Rule 5 asks that this processing follow the Second Schedule standards: lawful, for the stated use, limited to necessary data, accurate, kept only as long as needed, secured, and with a contact for questions and rights.Consent is not the basis for most scheme work. The standards are, and they need evidence.MeitY
DPDP Act, Section 17(4)For processing by the State, Section 8(7) (erasure) and Section 12(3) (erasure on request) do not apply, and where no decision affecting the person is made, Section 12(2) does not apply either.Retention follows public records rules rather than DPDP erasure. Security, accuracy, breach reporting and grievance duties still apply.MeitY
DPDP Act, Section 17(2)The Central Government may exempt notified instrumentalities for sovereignty, security, public order and related interests, and processing for research, archiving or statistics that does not lead to decisions about individuals.An exemption applies only if notified. Do not assume it.MeitY
RTI Act, Section 8(1)(j), as amended by DPDP Section 44(3) (in force 13 November 2025)Personal information is now exempt from disclosure under RTI, without the earlier public-interest test.Train CPIOs on the new wording; the amendment is being challenged before the Supreme Court, so watch for changes.SFLC.in summary
Public Records Act, 1993 and Public Records Rules, 1997Central government records may be destroyed only under approved record retention schedules.Erasure of personal data in files follows these schedules, since Section 17(4) lifts DPDP erasure for the State.National Archives of India
Aadhaar Act, 2016Section 7 allows Aadhaar for subsidies and benefits. Section 29 limits sharing of Aadhaar numbers and core biometric information. UIDAI asks entities storing Aadhaar numbers to keep them in an Aadhaar Data Vault.Scheme systems should store Aadhaar numbers only in a vault and show them masked.UIDAI
CERT-In Directions, 2022 and IT Act Section 70Report cyber incidents within six hours; keep ICT logs 180 days in India. Systems declared as protected systems under Section 70 come under NCIIPC.Ministries and their portals follow these in addition to DPDP.CERT-In
MeitY Email Policy and IT resources policy for GovernmentOfficial communication should use government email and approved resources.Personal email and chat apps for files with citizen data break both these policies and DPDP safeguards.MeitY
Guidelines for Indian Government Websites (GIGW)Government websites must carry standard policies, including a privacy policy.Update website privacy policies to DPDP notice standards with the contact person.MeitY / NIC
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